SmallBizGenius Analysis
Arttoframe receives mixed feedback regarding its custom framing services. While some customers praise the affordability and customization options, others report issues with product quality, shipping errors, and unhelpful customer service, resulting in a below-average Trustpilot score.
Category Breakdown
Scores based on analysis of 160 recent reviews
Product Quality
4.0/10Many reviewers express dissatisfaction with the quality of Arttoframe's products. Common complaints include foggy plexiglass, poorly constructed frames with visible defects, and mat board colors that do not match the online representations. For example, several reviewers mention receiving frames with chipped corners concealed by putty, while others report that the 'glass' is actually a cheap, foggy acrylic.
42 reviews mention thisCustomer Service
3.5/10A significant number of reviewers report negative experiences with Arttoframe's customer service. Common issues include slow response times, unhelpful or dismissive representatives, and difficulties with returns and refunds. Some reviewers claim that customer service representatives called them liars, while others describe complicated and frustrating return processes.
38 reviews mention thisShipping and Delivery
4.5/10Several reviewers report problems with Arttoframe's shipping and delivery. These issues include orders being sent to the wrong address, delayed deliveries, and items arriving damaged due to inadequate packaging. Some reviewers also mention high shipping costs and a lack of free return options.
25 reviews mention thisWebsite Experience
7.0/10Some reviewers praise Arttoframe's website for its user-friendliness and customization options. They appreciate the ability to upload images and preview them within different frames and mats. One reviewer noted that the website was easy to use and that the digital representation was quite accurate.
18 reviews mention thisPricing and Value
7.5/10Many reviewers consider Arttoframe a good value for the price, especially for artists and those on a budget. They appreciate the affordable options for custom framing and matting. One reviewer stated, 'it’s such a great option for artists on a budget!'
20 reviews mention thisReturns and Refunds
3.0/10Several reviewers express frustration with Arttoframe's return and refund policies. They describe complicated processes, lack of return labels, and instances where the company refused to provide full refunds for defective or incorrect items. One reviewer stated that they would face adversity and financial hardship if they needed to return the product.
15 reviews mention thisPros & Cons
What Customers Love
"Hi, I’m an artist and I can’t gatekeep Arttoframes because it’s such a great option for artists on a budget!"
"After looking at several online solutions for mat boards, I liked the ease of use of the ArtToFrames app as it was more intuitive."
"ArtToFrames has the best and most comprehensive collection of frames, mats, and glasses. It is very easy to customize your order."
"My order arrived early. No issues in shipping. The frame was competently made even with the oddball dimensions."
"I appreciate you have a choice to order without glass and also a choice for hanging hardware."
Common Complaints
"The plexiglass was foggy. I wiped it off—no results...The plexiglass is so foggy it looks greasy. It's not dirty. It's not a film. It's a POS piece of acrylic plexiglass that they tout as Tru Clear. Anything but."
"They screwed up two separate orders, two frames per order. Sent the first order to the wrong address (their error) so it got sent back to them instead of to me."
"Return process is very complicated. They make you email them to explain why you are returning the product and they do not respond."
"Be advised the product says it comes with glass and product specifications list “glass size” but later it specified that glass “type” is in fact not glass, but acrylic that does not give the appearance of glass bc it is foggy."
"If you are looking for a frame and thinking of ordering from Art to Frames beware that you will face adversity and financial hardship if you need to return the product back for either something they messed up on or just because it wasn't what you were expecting."
Common Questions About Arttoframe
Answers derived from customer review patterns
Is Arttoframe legit and trustworthy?
Arttoframe has a mix of reviews, making its trustworthiness questionable. While some customers praise the company's affordable prices and customization options, many others report issues with product quality, shipping errors, and customer service. Several reviewers have described receiving damaged or incorrect items, experiencing difficulties with returns, and encountering unhelpful customer service representatives. Therefore, while Arttoframe is a real business, potential customers should proceed with caution and be aware of the potential risks.
Based on 45 reviewsDoes Arttoframe have good customer service?
Based on the reviews, Arttoframe's customer service is a significant area of concern. Many customers report slow response times, unhelpful or dismissive representatives, and difficulties resolving issues with orders. Some reviewers claim that customer service representatives were uncooperative and even accused them of lying. Others describe complicated and frustrating return processes. Therefore, it appears that Arttoframe's customer service is not consistently reliable or helpful.
Based on 38 reviewsIs Arttoframe worth it for small business?
Whether Arttoframe is worth it for a small business depends on the specific needs and priorities. For businesses on a tight budget, Arttoframe's affordable prices and customization options may be appealing. However, the reported issues with product quality, shipping errors, and customer service could create significant challenges and potentially damage a business's reputation. Small businesses that prioritize reliability and quality may be better off investing in a more expensive but dependable framing solution.
Based on 30 reviewsWhat is Arttoframe's return policy like?
Several reviewers describe Arttoframe's return policy as complicated and difficult to navigate. Many customers report that they had to email customer service to explain the reason for their return and that they did not receive timely responses. Some reviewers also mention that they were required to pay for return shipping, even when the issue was due to an error on Arttoframe's part. Overall, the return policy appears to be a source of frustration for many customers.
Based on 15 reviewsAre Arttoframe's frames made of real wood?
Some reviewers claim that Arttoframe's frames are not always made of real wood, despite being advertised as such. They report receiving frames made of cheaper materials, such as MDF or plastic, that do not match the product descriptions. This discrepancy between the advertised materials and the actual product can be misleading and disappointing for customers seeking high-quality wooden frames.
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